Wednesday, January 28th "F*ck you Telefonica"
Ok, the anger, the
rage and hatred has moved up a notch for the morons at Telefonica. The
odds of them to installing your ADSL correctly are about the same as your
odds of leaving your bike unlocked in the Alameda and returning the next
day to still see it there - it's just not going to happen. We called to
verify our order from last week and were informed that we had ordered
the wrong thing. If we wanted what we ordered the first time then it would
be another 10-15 days. The "customer service" rep on the other
end said we had ordered a USB modem, even though we had called the week
before to order a wireless modem router. Funny, we were told last week
that we had a USB modem on order and would have to wait another 10-15
days if we wanted to the wireless modem router. Now this guy is saying
we called last week to change the order from a wireless modem router to
a USB modem, and if we really wanted the wireless set-up it would be another
So I asked - "What
is the current order, a wireless modem router or a USB modem?"
Telefonica Rep: "Exactly, we're all clear. Thank you for calling"
ME: "Wait, no, we're not clear. Which is it: a wireless modem or
a USB modem?"
Telefonica Rep: "Yes, that's it"
ME: "No, that's not it, those are two different things and I want
to know which one is on my order?"
Telefonica Rep: "Uh-huh, that's right. Anything else?"
ME: "Ok, I want a wireless router modem on my order"
Telefonica Rep: "That is a change to your order and it will be another
ME: "So before the order was for a USB modem, right?"
Telefonica Rep: "Correct, you ordered a USB modem before"
ME: "No I ordered a wireless modem router before"
Telefonica Rep: "No, you first ordered a wireless modem router, then
called on January 23rd to order a USB modem, and now you want to change
your order again."
ME: "No, I didn't but I want this to end, so can I change my order
to a wireless modem router?"
Telefonica Rep: "Ok, that comes with a USB adapter for your computer
ME: "Correct, the wireless modem router comes with a USB adapter
that I hook up to my computer"
Telefonica Rep: "But those are two separate things. Which do you
want, the wireless modem router or the USB modem?"
ME: "Wait, no. You said the modem router comes with a USB adapter.
That's how the technology works - the modem router sends a signal to the
adapter hooked up to my computer so I can have internet access. I want
what you said - the wireless modem router with the USB adapter."
Telefonica Rep: "But those are two different products - the wireless
modem router and the USB modem - you have to decide."
ME: "No, they are not. I want what you told me, what comes with the
kit: a wireless modem router and the USB adapter. I don't want a USB modem,
I want a USB adapter that is part of the kit - it's part of the wireless
modem router kit to connect to the internet."
Telefonica Rep: "Ok, yes, that is part of the kit"
ME: "Perfect, so I have the wireless kit on order - a modem
router and a USB adapter to be able to connect to the internet"
Telefonica Rep: "Correct, the USB modem"
ME: "No! Listen, forget anything USB, just make sure it says wireless
modem router on my order"
Telefonica Rep: "Ok, but that is a change to your order, and it will
be 10-15 days"
ME: "Perfect, that's what I want to do. Thanks."
Telefonica Rep: "Anything else I can help you with today?"
ME: "No, I think you've done enough for today. Thanks"
So, do you think I'll
get what I want? I'm not calling back and I've decided to just wait it
out. I know that USB modem is going to come to my door any day now...